Repairs & Trade‑Ins

Product Repairs

If you suspect that there is a failure in one of your HEBI Robotics products please contact us. Send an email to support@hebirobotics.com with the following information. The more descriptive you can be, the better we can gauge the likely cause of failure.

Product Serial Number
Description of Behavior
Accompanying videos and log files

After receiving this information, HEBI Engineers will determine the best next steps based on your warranty status and if we believe the product to be repairable based upon the information provided. With this information and the chart below, you can then get an initial estimate of what to expect for your cost of repair.

Note: All estimates are subject to change once HEBI Robotics has received the product and run a failure diagnostic.

Trade-Ins

Customers that have products beyond warranty also have the option to trade those products in for a discount on a new device from the same series.

Policy Chart

    Policy
    Damage Type
    Cost / Discount
  
    Under Warranty
    Covered
    ~
  
    Not Covered, Repairable
    30% of Actuator Cost
  
    Not Under Warranty
    Repairable
    30% of Actuator Cost
  
    Not Repairable
    Refer to Replacements
  
    Trade-In for a Replacement
    Functioning / Repairable
    40% Discount on New Actuator
  
    Not Repairable
    25% Discount on New Actuator

Policy	Damage Type	Cost / Discount
Under Warranty	Covered	~
Not Covered, Repairable	30% of Actuator Cost
Not Under Warranty	Repairable	30% of Actuator Cost
Not Repairable	Refer to Replacements
Trade-In for a Replacement	Functioning / Repairable	40% Discount on New Actuator
Not Repairable	25% Discount on New Actuator

HEBI Robotics Terms of Sale

For a complete review of HEBI’s Terms of Sale and warranty information, please visit: https://www.hebirobotics.com/terms-of-sale

[Version Dated: Oct 2021]